ACS Home Delivery Guidance: New Information on Vehicle Insurance Requirements

ACS has developed guidance for retailers in the convenience sector who are looking to provide home delivery for customers, including new information on vehicle insurance requirements.

The Association of British Insurers have recently confirmed that if you are using your personal vehicle to deliver groceries or other essential goods to people, as long as you are not including a delivery charge, you do not need to update your insurance cover. If you are charging for deliveries, you should contact your insurance provider/broker to check if they can extend your vehicle insurance to cover home delivery.

ACS chief executive James Lowman said: “We are pleased that the Association of British Insurers have confirmed that there shouldn’t be any barriers to providing home delivery for customers when it comes to insurance cover. Thousands of retailers have already viewed our home delivery guidance, and we will continue to work with local shops to help them set up this essential service where it is needed in their community.”

More convenience retailers are looking at home delivery as an option to reach local customers that are self-isolating or otherwise unable to travel to their local shop. This guidance details what retailers should consider when starting a home delivery service.

The guidance covers the following areas:

  • How to take an order
  • How to take payment
  • How to deliver to customers
  • How to operate a collection service
  • How to manage data security
  • Age restricted products

The guidance has been endorsed by the UK government and designed in consultation with Surrey/Bucks Trading Standards and Woking Borough Council, who work with ACS on its existing Assured Advice scheme.

The guidance is available here:

This entry was posted by Chloe on Fri, 03/04/2020 - 14:34