ACS Blog

Two things happened last week that have prompted me to write this: we had Rishi Sunak’s second budget, and closer to home our Voice of Local Shops survey results came back. This is our quarterly survey of about 1,200 retailers in which we find out their levels of optimism, future plans, and views on a range of issues where we’re talking to government. It’s an invaluable part of what we do, making sure that we’re able to share facts as well as sentiment as we take part in policy discussions on issues that retailers care about.

We’ve all got a little bit too used to looking at statistics over the past year. I hope you don’t doomscroll for the 5pm updates on Coronavirus cases, hospitalisations and deaths every day, but even if you’re trying to avoid looking at this it’s hard to avoid the stark and shocking numbers providing the backdrop to this period of our lives. It’s a bit of a cliché to say we should look at the people behind the statistics – of course we should do that but it’s quite abstract and often quite depressing.

I was looking to draft a blog about the future of cash, and then the government launched a call for evidence on … the future of cash, so here are my thoughts which now kind of double as a framework for how we will respond to this consultation. The debate about the future of cash in the UK economy and specifically in convenience stores touches on lots of the issues that I find really interesting about our sector and how we manage change.

As is the theme of 2020, this year’s Heart of the Community conference looked rather different to our usual setup, due to Covid-19 were unable to gather physically so instead this was done virtually and I’m pleased to say that this was done successfully.

Since the start of the Covid crisis my colleagues and I at ACS have not just been working to help members to deal with the immediate challenges they’ve been facing, we’ve also been leading a discussion about what we can all learn from this experience. Which of the behaviours we’ve seen over this period will last, which are specific to this time? What would we do differently if we had our time again or if the same issues emerged again?

I’m not the first person to note that the Covid-19 crisis has shaken up politics. After the December 2019 election, we were expecting to be dealing with a government populated by libertarians and putting great faith in the free market and personal responsibility. The one thing we didn’t expect Boris Johnson to be accused of was operating a nanny state, but that’s exactly the charge being levelled by some now.

Few issues divide the retail industry and fire up an emotional response like Sunday trading.

Some see any restrictions on trading hours as fundamentally at odds with a free market, others think it’s outrageous that we allow any retailing at all on a Sunday.

I respect both of those views, but I find myself aligned – personally and on behalf of the convenience stores I represent – with the majority of the public who, time after time, tell us that they support the current compromise of allowing six consecutive opening hours on a Sunday.

I’m not sure when we’ll be able to look back and reflect objectively on this extraordinary period in our lives and in the history of the world, the country and our sector. Certainly now – ten weeks on from when Coronavirus truly hit our sector – is far too soon. But we can reflect on what we’ve learned in this time, and I think that times like this reveal more about who we are and the purpose we serve.

We were absolutely devastated to hear the the news about the passing of Raj Aggarwal. Raj was an independent retailer, a fixture at ACS’ and other industry events, a member of our independents board, a great entrepreneur, and most importantly a devoted family man.

I doubt many retailers are going to have time to read a blog from me today, but I wanted to thank the tens of thousands of retailers and the hundreds of thousands of colleagues in local shops who are doing such an amazing job for their communities.

This episode has again brought home the value local shops bring to their communities, and even though I know and expect this, I have been blown away and humbled by all the examples of retailers stepping up for elderly and vulnerable customers in particular.