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Help and Support

Retail members can benefit from ACS’ legal support. ACS members are entitled to 30-minutes free over-the-phone consultation with experts covering a range of areas impacting a convenience store business, including:

  • Legal
  • Employment (contracts, employment law, data protection)
  • Property (business rates, planning issues)
  • Licensing (alcohol, fireworks)
  • Dispute Resolution (utility contracts and billing issues)
  • Energy
  • Wellbeing

ACS can also provide members with template employment documents covering a range of circumstances, including: staff handbooks, employment contracts, flexible working requests. If you would like any additional information about the services that we offer, please contact [email protected] for more information. 


GroceryAid provides a confidential Helpline which is available 24/7 to assist callers across a wide range of subjects, from financial to personal issues. For people who prefer not to call in, there is a web-based range of self-help tools and advice, including online chat.

If you're a convenience retailer looking for more support, dedicated resources are available here. 

To find out more about GroceryAid and the Welfare Helpline please email [email protected], call 01252 875925 or go to www.groceryaid.org.uk.

For welfare advice call the Helpline on freephone 08088 021122.

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