More convenience retailers are looking at home delivery as an option to reach local customers that are self-isolating or otherwise unable to travel to their local shop. This new guidance details what retailers should consider when starting a home delivery service.
The guidance covers the following areas:
- How to take an order
- How to take payment
- How to operate a collection service
- How to manage data security
- Plastic bag charging for home deliveries
- Age restricted products
- How to display pricing
- Issues around premium pricing
- Delivery charges
The guidance has been designed in consultation with multiple Government departments, Surrey/Bucks Trading Standards and Woking Borough Council, who work with ACS on its existing Assured Advice scheme.
There are additional posters for retailers available here: https://www.acs.org.uk/covid-19-coronavirus-posters-retailers