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Home Delivery

More convenience retailers are looking at home delivery as an option to reach local customers that are self-isolating or otherwise unable to travel to their local shop. This new guidance details what retailers should consider when starting a home delivery service.

The guidance covers the following areas:

  • How to take an order
  • How to take payment
  • How to operate a collection service
  • How to manage data security
  • Plastic bag charging for home deliveries
  • Age restricted products
  • How to display pricing
  • Issues around premium pricing
  • Delivery charges

The guidance has been designed in consultation with multiple Government departments, Surrey/Bucks Trading Standards and Woking Borough Council, who work with ACS on its existing Assured Advice scheme.


There are additional posters for retailers available here: