ACS Blog

It’s not often I see something in our sector that truly makes my jaw drop. I’ve done this job for a while now, and for the most part great convenience retailing is about executing the fundamentals, realising marginal efficiency gains, implementing lots of small innovations and showing respect towards your colleagues and customers. Retailers who do this are inspiring, for sure, but it’s rare that I see something really new.

I was on the TV over the weekend being interviewed about the cost of living crisis and the link to shop theft. The narrative is seductively simple: people are struggling to feed their families so are stealing food and essentials from shops to do this. There’s just one problem: this isn’t what’s happening.

It feels poignant thinking back to what we were doing two years ago. The country was entering its first lockdown and we all had to adjust our way of life for what’s turned out to be two years – on and off.

Back in the Summer I wrote a blog about the problems we were starting to see on staff absences, and how the testing and isolation notifications (the “pingdemic”) we were seeing would cause real problems in the supply chain and stores if not addressed. Sadly, I was proven right to a large extent and we sleepwalked into a Summer that was far harder than it needed to be.

I’ve spent some of this week at the Conservative Party’s annual conference in Manchester. We’ve produced a podcast with a number of colleagues talking about what we found and what we learned, so have a listen to that.

Right, so I’m assuming you’ve all heard talk about “net zero”, and the ambitions of governments around the world to make the carbon emitted into the atmosphere less than the amount taken out of the atmosphere. I’ll also assume that you’re aware that the implications of global warming are becoming more severe and more urgent, according to each scientific analysis we see published. This all has significant personal implications for you and your family, but the question that we are constantly trying to address is: what can we do as convenience store operators to become net zero operators?

The Prime Minister has announced plans for the full re-opening of the economy and the end of legal restrictions on how people can behave, from 19 July. I leave the debate on whether this is strategically the right decision to the epidemiologists and behavioural scientists, but of course I’d like to see a return to normal as soon as we can. The problem is that the way the government is taking this next step is already looking flawed, and we need to see some changes in their approach right now if we’re going to move forward safely.

Pop into your local town centre, or look online, and you’ll see countless adverts for jobs in hospitality. Pubs, hotels and restaurants are facing acute staff shortages with the continuation of the furlough scheme until September, the loss of some potential workers from the EU who may feel less able or inclined to come to work in post-Brexit Britain, and the additional time lags and hassle brought about by Covid testing regimes. All this adds up to another blow to hospitality which is of course at the sharp end of the pandemic in any case.

Two things happened last week that have prompted me to write this: we had Rishi Sunak’s second budget, and closer to home our Voice of Local Shops survey results came back. This is our quarterly survey of about 1,200 retailers in which we find out their levels of optimism, future plans, and views on a range of issues where we’re talking to government. It’s an invaluable part of what we do, making sure that we’re able to share facts as well as sentiment as we take part in policy discussions on issues that retailers care about.

We’ve all got a little bit too used to looking at statistics over the past year. I hope you don’t doomscroll for the 5pm updates on Coronavirus cases, hospitalisations and deaths every day, but even if you’re trying to avoid looking at this it’s hard to avoid the stark and shocking numbers providing the backdrop to this period of our lives. It’s a bit of a cliché to say we should look at the people behind the statistics – of course we should do that but it’s quite abstract and often quite depressing.