Content provided by CBE:
Llantwit Main Service Station located near Cardiff in Wales is one of two forecourts owned by the family generation of GH Griffiths & Sons Ltd. Situated in a residential area, a favourite with locals and a quick stop for traffic passing on the busy Llantrisant Road, the traditional NISA convenience store trading under the Texaco brand spans an impressive 5,500+ square feet.
Before June 2022, Llantwit had its most difficult year in its entire business journey as it struggled with the availability of labour and recruiting and training staff, causing unnecessary stress on the business.
“We are a busy site for fuel and convenience purchases, and up until recently our staff were running around like headless ‘stressed’ chickens trying to manage tasks, service on the tills, filling shelves and trying to keep up with demand during the busy periods. We were forever recruiting staff, setting interviews with applicants who failed to show up alongside trying to manage the scheduling of the shifts for our existing staff to ensure the site was managed at all times. It was a stress that was putting pressure on the business and one we needed to alleviate.” Says Brett Griffiths, Co-Owner, Llantwit Service Station
In July 2022 Llantwitt installed 3 of CBE’s Fuel on self-checkout solutions, which after only three months have experienced a 38% usage, achieving what it set out to do…
“CBE has been a breath of fresh air for our business. Since the installation, we now have three self-checkout tills doing the work of three staff members. They don’t need a roster and they never call in sick! We still operate five tills but now only need 1 or 2 staff members to run these; therefore, less work, recruitment and training are needed. We’ve also reduced staff hours and costs thanks to a growing 38% usage uptake on self-checkouts. Staff on-site are now free to do other jobs in the store, which was becoming a struggle, allowing for improved stock availability, customer service and upselling, and other benefits that were sadly side-lined.”
In addition to addressing its staffing issues, Llantwit is experiencing many operational benefits, including improved reporting, which is imperative to the day-to-day running and future growth of the family business.
“Previously it took extra efforts to understand the business figures; now we have access to multiple reports, many at the touch of a button. The PLU sales history is convenient to print a report for one particular product, and we can see now in busy periods how much is being spent by the customer and on what products, which we didn’t have easy access to before.
Our experience with CBE to date has been extremely positive. If there are any issues, which are naturally going to occur, these have been picked up and rectified straight away. The main reason we chose to change systems and invest with CBE was to introduce self-checkout and fuel on self-checkout to free up staff and to take pressures off the business, and that’s exactly what we have achieved.”
