The Retail Exit Code (REC) was put to provide protection to business customers until competition in the retail market becomes fully functional. It is designed to provide default protection to customers who have not actively selected their water supplier in areas where the incumbent has exited the market.
We are consulting on our proposed approach to future retail price protections that will apply from 1 April 2020. Our proposals include changes to the protections for all customers as well as simplifications to the way the price protections are implemented.
Consultation details:
ACS' submission:
