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Crime Report 2022





The 2022 Crime Report shows that on average, each store in the convenience sector spent over £5,000 on crime prevention measures including security staff, CCTV and intruder alarms.

Findings from the report reveal that over £246m was invested in crime prevention across the sector over the last year.  This investment is targeted at tackling the 970,000 incidents of theft, 800,000 incidents of verbal abuse and over 9,000 robberies that occurred over the last year, as well as other threats like fraud and cyber crime that can financially devastate businesses.

The impact of these crimes is not just felt by retailers and their colleagues, as the 2022 Crime Report shows that together, the cost of crime and investing in tackling crime results in a 9p ‘crime tax’ on every transaction made in stores.

Over the last year, there has been progress made on raising the profile of crimes committed against local shops. The Police, Crime, Sentencing and Courts Bill is set to introduce a new aggravated offence for attacks on people serving the public, 37 of the 42 Police and Crime Commissioners in post now reference business crime as part of their local plans, and the Home Office funded Shopkind campaign has reached thousands of businesses in the retail sector, reminding the public to be kind to colleagues and each other.


We are co-ordinatiing a retail industry wide campaign to raise awareness of violence and abuse and encourage the public to #ShopKind. The campaign, which is endorsed by the Home Office, calls for positive action from customers and encourages colleagues to report any abusive incidents. You can download the ShopKind campaign materials from the website to use in your store.