ACS Highlights Resources to Support Vulnerable Customers on Purple Tuesday

ACS (the Association of Convenience Stores) is reminding retailers about the importance of Purple Tuesday and the resources that are available to help local shops support their customers, including posters on face covering exemptions.

Taking place today (3rd November) Purple Tuesday is a programme which aims to increase awareness of the value and the needs of disabled customers. The programme is free for organisations to take part in and involves making at least one new commitment to improve customer experience for disabled people.

These commitments include:

  • Completing a Site Access Audit
  • Providing customer service training
  • Providing staff with British Sign Language training
  • Formalising quiet hours

ACS has developed a poster for local shops which includes information on exemptions to face coverings which is available to download here.

Retailers can also download ACS’ Supporting Vulnerable Customers guide which provides retailers with best practice advice on how to better support vulnerable customers and colleagues in-store.

ACS chief executive James Lowman said: “Local shops are a lifeline for the communities that they serve and are committed to ensuring that they can provide vital products and services to all of their customers, particularly those who may be more vulnerable or isolated.

“The coronavirus pandemic has had a dramatic impact on all aspects of society and it’s important to remember that some customers may need additional support through this difficult time.”

ACS is also highlighting best practice information for retailers on how to support blind and partially sighted customers, developed by the Royal National Institute of Blind People.

More information on Purple Tuesday is available here:

This entry was posted by Chloe on Tue, 03/11/2020 - 14:45