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Community Barometer

The 2021 Community Barometer looks at how people feel about the services that are available to them locally, and the impact that they have on key measures like reducing loneliness, how positive an impact they have on the community and how essential they are. Some of the 16 services people could choose from included restaurants, pubs/bars, pharmacies, specialist food shops, coffee shops, non-food stores, pharmacies and others.

When asked about which services were the most essential to have locally, pharmacies came out on top, followed by convenience stores, Post Offices, banks and petrol stations.

For the first time this year, the Community Barometer looks at which services have a positive impact on house prices locally. With significant movement in the property market over the last year, people are more keen than ever to ensure that the services in their local area provide a boost to the value of their property.

The top five services that have the most positive impact on house prices are: Post Offices, pharmacies, specialist food shops, coffee shops, and convenience stores.

Speaking on the launch of the 2021 Community Barometer, Association of Convenience Stores chief executive James Lowman said: “It’s reassuring but not surprising that local shops and other services are as essential to people’s daily lives as ever. Throughout the pandemic, and even now with more people working from home on a long-term basis, many have rediscovered their local shops and realised the huge breadth of products and services that they offer, as well as their invaluable contribution to the wider local community. The findings of this report are a testament to the work that convenience store retailers and their colleagues have put in over the last year to keep their communities going.”

The full ACS Community Barometer report is available here: