The 2019 Crime Report shows that crimes committed against the convenience sector cost an estimated £246m over the last year, equivalent to over £5,300 for every store in the UK, or what amounts to a 7p tax on every transaction.
The single biggest trigger for violence and abuse was shop theft. ACS estimates that there have been over a million incidents of theft over the last year, with retailers reporting that the vast majority of thefts committed against their business (79%) are by repeat offenders that aren’t being dealt with by local police forces.
Key findings from this year’s Crime Report include:
- The three biggest concerns for retailers are violence against staff, theft by customers and verbal abuse against staff
- The report estimates that there were almost 10,000 incident of violence in the sector over the last twelve months
- Of crimes committed where a weapon was present, the most commonly used weapon was a knife (68% of incidents)
The report also shows that there is a clear link between retailers just doing their jobs by upholding the law, and being subject to abuse. The top three triggers for aggressive or abusive behaviour are challenging shop thieves (1), enforcing age restrictions, for example refusing a sale to someone without ID (2) and refusing to serve drunks (3).