With the number of robberies increasing, retailers should think about how they can prepare and respond in the event of a robbery. Make sure you are utilising existing security measures to prevent your premises becoming a target for robbers. Assess your risk by following these steps: identifying the hazards, deciding who might be harmed and how, evaluating the risks and deciding on precautions, recording the findings and implementing them, and regularly reviewing your policies.
Top Tips
- Look out for anyone acting suspiciously (e.g. waiting outside the store, taking pictures in store, looking around for cameras, asking questions about store security).
- Do not discuss security with anyone who does not work in your business.
- Ensure CCTV is working every day and that all cameras remain free from obstruction.
- Keep till floats to a minimum.
- All cash should be stored securely. Do not leave cash unattended.
In the event of a robbery
- Remain calm and follow the robbers' instructions.
- Raise the alarm if it is safe to do so and get yourself to a safe place.
- Never chase after robbers. When safe, call 999 immediately.
- Close the store and write down a description of the robbery and any information about their getaway vehicle.
This guidance is also available in PDF format here
