Wherever reasonably possible, buildings which offer a service to the public should be fully accessible for people who use a wheelchair or scooter.
If you cannot reasonably make your premises step free or accessible by using portable ramps you will need to think about other ways to serve customers who cannot get into your shop. This could include serving the customer outside or doing their shopping for them and bringing it out to them. You could even offer customers the option of calling you with a list of what they want and having their shopping ready for them to pick up later.
