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Everyone Welcome Guide

Everyday activities like shopping can present challenges for some customers. There are many small actions you can take to make your stores more accessible for everyone.

We have launched a new comprehensive guide for retailers on how to provide excellent customer service for all customers including the millions of customers with disabilities and different needs. The new best practice guidance outlines a number of considerations for retailers and colleagues on how they can adapt their behaviour and practical changes that they can make to their store to improve accessibility.

The Everyone Welcome Guide has been developed in consultation with the Alzheimer’s Society, Business Disability Forum, Age UK and National Innovation Centre for Rural Enterprise and was launched during a webinar which is available to view below. The webinar features a panel session with ACS chief executive James Lowman, independent retailer Amy Sohal, Parma Sira (BDF) and Rachel Brown (Sense).

The full guide is available to download here.

If you have any questions about the guide, please contact chloe.hunsley@acs.org.uk