Everyday activities like shopping can present challenges for some customers. There are many small actions you can take to make your stores more accessible for everyone.
We have launched a new comprehensive guide for retailers on how to provide excellent customer service for all customers including the millions of customers with disabilities and different needs. The new best practice guidance outlines a number of considerations for retailers and colleagues on how they can adapt their behaviour and practical changes that they can make to their store to improve accessibility.
If you have any questions about the guide, please contact [email protected]
