Like us on Facebook Follow us on Twitter Follow us on Instagram ACS Podcasts Contact details Email us

Dementia Friends Campaign

 

We're working with the Alzheimer’s Society to help convenience retailers and colleagues better understand and support customers living with dementia.

The campaign is part of ACS’ 25th anniversary activity and aims to create 25,000 Dementia Friends in the convenience sector to help customers, colleagues and communities affected by dementia.

Dementia is the 21st century’s biggest killer in the UK. Someone develops the condition every three minutes, but too many face it alone and without adequate support, even though two thirds of people with dementia live in their local community.

Becoming a Dementia Friend

Taking part in the campaign is easy, just follow these steps: 

As part of the campaign, we're also running a number of regional face-to-face training events which are free for members to attend, more details are available below.  

 

Regional Training Events

 

Location

Date

Time

Lincoln

Monday 3rd February

9.30am – 12.30pm

Darlington

Tuesday 4th February

9.30am – 12.30pm

Manchester

Tuesday 11th February

1.30pm – 4.30pm

Warwick

Thursday 13th February

9.30am – 12.30pm

Plymouth

Thursday 27th February 9.30am – 12.30pm
Harrow  Friday 28th February

9.30am – 12.30pm

Bradford

Tuesday 2nd June

9.30am – 12.30pm

Preston

Tuesday 9th June

9.30am – 12.30pm

Northampton

Wednesday 10th June

9.30am – 12.30pm

Cardiff

Tuesday 23rd June

9.30am – 12.30pm

Ipswich

Wednesday 24th June

9.00am – 12.00pm

Portsmouth

Thursday 25th June

9.30am – 12.30pm

 

Train the Trainer Session

We are also running a 'Train the Trainer' session, taking place in Chesterfield on April 2nd,  which is open to all convenience retail colleagues and ideal for those with existing teamworking experience and dealing with colleagues in their day to day, for example independent retailers, people professionals, area managers and store managers. Colleagues completing this full-day training course will become qualified to deliver dementia awareness training themselves. Click here to book your place

For more information, please email steve.dowling@acs.org.uk

Supporting Vulnerable Customers in the Convenience Sector

Everyday activities like shopping can present challenges for vulnerable customers. We've put together new guidance which outlines some of the ways that retailers can accommodate the needs of vulnerable customers in-store.

There are some general principles to follow when helping vulnerable customers in store: 

  • Treat a vulnerable person in the same manner and with the same respect and courtesy you would anyone else.
  • Providing good customer service to vulnerable customers will sometimes mean doing things differently.
  • Try to think flexibly and creatively about the way you serve customers in order to meet their needs.
  • Do not make assumptions about the existence or absence of a vulnerability/disability; many people have vulnerabilities that are not visible or immediately apparent.
  • A vulnerable individual/customer may not introduce a personal assistant or an interpreter. Take your lead from the person using the services.
  • People who use guide or assistance dogs may have a visual, hearing or mobility impairment, or they might have epilepsy. These dogs are working dogs and should not be treated as pets.
  • Don’t worry if you ever feel embarrassed because you aren’t sure what to do. We can all feel anxious about doing the wrong thing on occasions, and this may be the first time you have met anyone with your customer’s particular vulnerability/disability.
  • Be confident; relax and ask your customer how you can help.
  • Some people need a little more time than usual for everyday tasks such as finding items or paying. Always be patient and give extra help if it’s needed.

Download the Supporting Vulnerable Customers Guide

For more information about the campaign, please email steve.dowling@acs.org.uk or chloe.heyde@acs.org.uk.