Managing Health and Safety

Your obligations with regard to the health, safety and welfare of your staff and customers are contained in the Health and Safety at Work Etc Act 1974. The most important thing to know about Health and Safety at work law, is that everyone is responsible for ensuring the safety of others. So if anyone working in your business sees something that could cause harm to them, a colleague or a customer it is their responsibility to report it and make sure it is safe.

Managing Health and Safety (Updated December 2016)

The first step in managing health and safety is to have a thorough look at your store and consider what the realistic potential risks are to your staff and customers.

In almost all cases you should be able to manage your health and safety yourself or through a manager that you appoint to manage health and safety in your business. However you can seek outside advice. If you are considering this then you can find advice on seeking outside professional advice from the HSE at

Supporting materials for this advice guide, including a Risk Assessment template, are available for ACS members. For more information about these materials, please email Chloe Heyde at