ACS Calls on Ofgem to Introduce TPI Code of Practice as CMA Investigation Concludes

The Competition and Markets Authority (CMA) have published their final report on reforms to the energy market after a two year investigation, recommending a range of changes to make both the domestic and non-domestic energy markets more competitive.

The investigation found that thousands of consumers and microbusinesses (businesses employing fewer than 10 people) are paying more than they need to for their energy, with many being on their supplier’s default tariff for several years. The CMA’s proposals are intended to increase competition between suppliers and help customers switch to better deals.

Measures recommended by the CMA that will affect small businesses include:

  • Banning rollover contracts for microbusinesses
  • Allowing price comparison websites to play a more active role in helping customers find the best deal
  • Allowing rival suppliers to contact customers that have been on a default tariff for more than three years by letter to offer a better energy deal

ACS chief executive James Lowman said: “We welcome the conclusion of the CMA investigation and the recommendation of the removal of rollover contracts, which ACS has been a strong supporter of for several years. However, there are still issues in the energy market that need to be resolved and it is now up to Ofgem to continue the work that they started before the investigation began. Specifically, we need to see the swift implementation of a code of practice to regulate the activity of third party intermediaries (energy brokers) – many of which continue to mislead retailers with bad deals and hidden charges.”

The full CMA energy market investigation report is available here:

If you have had any issues with your energy company over the last two years, we would like to hear from you. All correspondence will remain confidential, but will play an important role in shaping our discussions with Ofgem about greater protections for small businesses in the energy market. To get in touch, please email


This entry was posted by Leah on Mon, 27/06/2016 - 12:16