OFWAT: Retail Exit Code – Non-price protections

OFWAT: Retail Exit Code – Non-price protections

The Retail Exit Code (REC) was put in place as a transitional arrangement to provide protection to business customers until competition in the retail market becomes fully functional. It is designed to provide default protection to customers who have not actively selected their water supplier in areas where the incumbent has exited the market.

We are consulting on strengthening the REC to ensure that customers who are on deemed contracts (i.e. they have not otherwise negotiated and agreed a contract with their retailer) are protected against non-voluntary changes to their non-price terms.

Consultation details: