Smart billing for a smarter market

Smart billing for a smarter market

Smart billing was identified as a key focus area for Ofgem’s Consumer Empowerment and Protection project. Ofgem are now consulting on a number of measures that they think will help achieve the right consumer outcomes for smart billing.

Ofgem are focusing primarily on the related objectives of minimising backbills and minimising estimated bills. They propose to put in place a time limit on the duration of backbills generated from consumption on a smart meter. They propose to implement this backbill limit via suppliers’ licence obligations, to ensure a minimum standard of protection for all consumers. Ofgem also want to encourage suppliers to publish their smart billing performance data, building on the existing publication of complaints data.

In response, ACS said the nature of convenience retail, with long operating hours, intrinsic use of refrigeration and other mandatory equipment, means that energy costs are a significant burden. The costs of energy are a critical factor in the viability of convenience store businesses and it is therefore crucial that convenience retailers are not further burdened by backbilling.


ACS' submission: