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26th April 2022
9:30am - 1:30pm
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Our biggest annual conference will be taking place in Birmingham and will provide the chance to explore two key themes:

  • Convenience Now
  • Convenience Experience 2030

More details to be announced in due course. 

To register your interest, please email

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Event Speakers

Ali Jones, Customer Director, Co op

Ali Jones has been the Customer Director at the Co-op since January 2018. Her role encompasses a wide range of responsibilities to develop a unique proposition where the Co-op delivers against both commercial and community objectives. She is the Exec-Sponsor the Colleague Network Aspire, which champions female talent across the Co-op and is a member of WACL.

Prior to joining the Co-op, Ali has wide-ranging experience in Customer roles from retailers such as Next, Debenhams, Arcadia, Marks & Spencer and Woolworths (Australia).

Mike Hollis, Retail Director, Bestway Retail

James Lowman, Chief Executive, ACS

James was appointed ACS Chief Executive in November 2006. He has led ACS on political and policy representation, driven a unique research programme that informs ACS’ policy work, launched an industry-leading assured advice scheme in partnership with Surrey County Council, created a new and unique events programme, and increased membership and engagement from all parts of the industry. He has been recognised for his work with outstanding achievement awards from HIM, Palmer & Harvey, YIGA, and the Retail Industry Awards. James is a member of ministerial advisory groups including the National Retail Crime Steering Group and the Retail Sector Council. He also sits on the boards of Community Alcohol Partnerships, the London Food Board and the High Streets Task Force. James joined ACS in 1997. He has a degree in Politics from the University of Essex, and an MBA from Kingston Business School.