Dos & Don'ts
Other than when serving a customer with a tobacco purchase, a tobacco display may be open and visible to customers in the exceptional scenarios below. There are also scenarios below where a display must not be open and visible.
Requested Display
You can open the unit to retrieve one or more products if a customer asks for information about a tobacco product.
Restocking
You can open the unit to assess stock levels or to restock the unit.
Adult Customer with Child
You can open the unit in response to a request from an adult even if they are accompanied by a child.
Maintenance
You can open the unit for any form of repair or maintenance.
Cleaning
You can open the unit for the purposes of cleaning the unit.
Training
You can open the unit when undertaking any form of staff training exercise.
Displaying to an Under-18
You must not open the unit at the request of a person under the age of 18.
Sale of Non-Tobacco Items
You are not permitted to open the unit to retrieve or display anything other than tobacco products.